:: APEPDCL ::
 
Acheivements
Achievements
:: APEPDCL ::
 
  Company Info > Achievements
 
Key Achievements during 2013-14
  • The company achieved distribution losses of 6.33% as against 6.46% during previous year (2012-13). This is the lowest in APEPDCL history.
  • The company recorded AT&C losses of 7.09% which is the lowest for APEPDCL so far as against 10.49% last year (2012-13). It is also the lowest for any state owned DISCOM in the country
  • The Company achieved Metered Sales of 81.28 %,
  • 19 Nos. 33/11KV Outdoor Sub-stations were completed and charged under T&D scheme.
  • Under HVDS system 951 Nos. smaller capacity DTRs have been erected for conversion of 1782 Nos. pump sets into HVDS with an expenditure of Rs.11.78 Crs
  • Under phase-II, 42 Nos. 33KV Interlinking lines of total length 430.03 KM proposed with an estimated cost of Rs.25.25 Crs for which works awarded and under progress.
  • Under 33 KV feeders/Interlinking lines, 1No feeder of total length 4 KM charged.
  • Electrification of 57 Nos. habitations were completed. Further the works awarded for electrification of 183 Nos habitations in VSP & 11 Nos in SKLM circle.

INITIATIVES PLANNED FOR 2014-15 :
  • 49 Nos. New 33/11 KV Sub-stations were sanctioned with an estimate cost of Rs. 74.8 Crs. Works awarded for 32 Nos. Sub-stations and works under progress and programmed to be completed by August 2015. For remaining 17 Nos. Sub-stations tenders are under process.
  • 11 Nos. new 33/11 KV Sub-stations for Godavari Pushkarams sanctioned for Rs.17.89 Crs. Works awarded for 32 Nos. Sub-stations and works under progress and programmed to be completed by July 2015.
  • 18 Nos. new 33/11KV outdoor Sub-stations are sanctioned with an estimated cost of Rs.29.20 Crs.
  • 2 Nos. new 33/11KV Indoor Sub-stations are sanctioned with an estimated cost of Rs.5.22 Crs.
  • A project for providing of 24 Hrs. supply to 155 Nos. Sub-station headquarters in all 5 Circles of APEPDCL. The works were awarded for an amount of Rs.12.65 Crs. Works completed for 71 Nos. feeders in Vizianagaram and Visakhapatnam circles and for remaining feeders works under progress in other circles.
  • HVDS works were awarded for conversion of 18,615 Nos. Agl pump sets to HVDS for an amount of Rs.100.69 Crs with internal funds in Srikakulam, Vizianagaram and Visakhapatnam circles. The progress of charging of Distribution transformers as on 31.07.2014 in SKLM circle is 272 Nos.(9 %) , VZM circle is 228 Nos.(8 %) and VSP circle is 348 Nos. (23 %). Works are under progress.
  • HVDS works in Rajahmundry and Eluru circles for conversion of balance 20,213 Nos. pump sets for an estimated amount of Rs.183.51 Crs. with external funds. The progress of charging of Distribution transformers as on 31.07.2014 in RJY circle is 246 Nos.(35%). Works are under progress in Rajahmundry circle and programmed to be completed by May 2015.
  • Works for erection of 42 Nos. new 33KV feeders/Interlinking lines of total length 430 KM with an estimated amount of Rs.25.248 Crs. with internal funds. Works awarded and are under progress and programmed to be completed by April 2015.
  • A scheme for electrification of 194 Nos. Tribal habitations with Decentralized Distribution Generation (DDG) in Srikakulam and Visakhapatnam Districts with an estimated cost of Rs.44.49 Crs. were sanctioned. Works awarded and are under progress and programmed to be completed by July 2015.
  • Proposals pertaining to 87 Nos. un-electrified tribal habitations with Decentralized Distribution Generation (DDG) (population below 100) with an estimated cost of Rs.12.44 Crs. in Visakhapatnam District were submitted to Ministry of New and Renewable Energy (MNRE), New Delhi through NEDCAP for sanction under Rural Village Electrification (RVE) programme.
  • The list of 95 Nos. un-electrified tribal habitations (population below 100) with Decentralized Distribution Generation (DDG) at cost of Rs. 12.78 Crs.(approx) in Visakhapatnam and East Godavari Districts were submitted to NREDCAP for preparation of DPRs and for sanction under Rural Village Electrification (RVE) programme.

R-APDRP Part-A: Scheme sanctioned Rs.61.45 Crs. for 29 Towns in APEPDCL for Reduction of AT&C losses and improvement of consumer service through adopting of IT applications, Energy Accounting and Auditing without any human intervention and to identify the key areas requiring Administrative/Technical measures. Already 28 Towns declared Go-live and balance Visakhapatnam Town is programmed to be completed by August 2014.

R-APDRP Part-B: Scheme sanctioned the project for an amount of Rs.58.51Crs. for Strengthening of Distribution Network for reduction of AT&C losses in 9 Towns viz. Itchapuram, Palasa-Kasibugga, Amadalavasa, Pithapuram, RC Puram, Mandapeta, Amalapuram, Eluru and Bhimavaram. The works under progress and programmed to be completed by June 2015.

SCADA Part-A (IT Components): An amount of Rs.13.16 Crs. sanctioned for Visakhapatnam Town. Works are under progress and programmed to be competed by January 2016.

SCADA Part-B (Electrical Components): Scheme sanctioned for Rs.21.42Crs for Visakhapatnam Town.

SCADA Part-B: Religious & Tourist Places: DPR for Kailashgiri Hills and Simhachalam Temple in Visakhapatnam Town prepared for Rs.29.99Crs. and submitted to PFC on 21-07-2014. Sanction is awaited.

SC Sub-Plan: Electrification of 94 Nos. SC colonies and release of 1,841 services to SC households sanctioned for Rs.205.00 lakhs during 2013-14 in all 5 Districts of APEPDCL.86 Nos. SC colonies electrified and for balance works under progress.

Tribal Sub-Plan: Electrification of 139 Nos. Tribal habitations and release of 2761 services to ST households sanctioned for Rs.817.00 lakhs during 2013-14 in all 5 Districts of APEPDCL. 22 Nos. Tribal habitations electrified and balance works under progress and programmed to be completed by Oct-14.

Segregation of Industrial Mixed Feeders: Work of Segregation of 20 Nos. 33 KV and 3 Nos. 11 KV Industrial mixed feeders into dedicated feeders in 5 circles of APEPDCL sanctioned for Rs.25.26 Crs. Tenders under process.

Technical & Commercial Losses

Revenue Demand Versus Revenue Collections

A Role Model

We have standardized the call centre operations and introduced IVRS system . IVRS system can handle all the calls originating from 5 districts for all complaints and service request including new service connection. EPCCB (Eastern power customer care & Billing) has been implemented in 3 circles (Srikakulam,Vizianagaram & Visakhapatnam) from May 2014 to streamline the billing system. EPCCB will be extended to remaining 2 circles (Rajahmundry & Eluru) within short time. ISO implementation for all offices in the Company is going on in full swing. With increased focus on Energy Audit we replaced all non standard feeder meters with MRI compatible meters. In order to reduce the work load the meter reading tasks both for feeders and high value services are outsourced. Our key focus is to ensure that the Human Resources are optimally utilized for the core improvements in the sector.

To improve the Customers Convenience, ATP Machines are installed at 4 places in Visakhapatnam and the same facility is being further extended to other towns.

APEPDCL has take-up GPS survey of network assets and consumer related data of 29 towns. Cost of the project is Rs.1.86 Crs.

We are also planning to provide OFC backbone to all section offices to improve the connectivity and the issue is being taken up with Reliance Infocomm through restructured APDRP plan. There is good progress in segregation of villages from the towns and MHQ feeders. More than 1600 ALMUs are installed to segregate the agriculture services from these Urban and Industrial feeders. The work is in progress in respect of Pilot Projects on PLCC and installation of mini SCADA systems in a few substations. As a pilot project, 2 nos. 11 KV feeders are entrusted to PRDC consultants for loss reduction and the network survey by them is in progress.

On the Energy Conservation front, the Distribution of CFL Bulbs is taken up in Visakhapatnam District. After certain initial procedural delays, the Distribution has now picked up momentam and the distribution of 6.5 lakhs CFLs will be completed in a couple of months. For the first time we have initiated TOD metering for HT Consumers and the methodology is being finalized by KPMG consultants. Fixing of capacitors on Agl. DTRs is also entrusted to M/s VIZ Technologies under a pilot project.

ATP Machine

The process of achievement will not be meaningful without the active involvement of the employees in a Company. Let us all take a solemn pledge to work sincerely, selflessly and with dedication for the good of our company on this auspicious occasion. Let us commit ourselves to making the APEPDCL a model Power Distribution Company in India and in the World.

Promoting Social Causes

On the Energy Conservation front, the Distribution of CFL Bulbs is taken up in Visakhapatnam District. After certain initial procedural delays, the Distribution has now picked up momentam and the distribution of 6.5 lakhs CFLs will be completed in a couple of months. For the first time we have initiated TOD metering for HT Consumers and the methodology is being finalized by KPMG consultants. Fixing of capacitors on Agl. DTRs is also entrusted to M/s VIZ Technologies under a pilot project.

  • APEPDCL has been at the forefront in social welfare activities. It has taken up measures to ensure empowerment of women in the district and town levels by engaging with welfare associations such as DWCRA and Chaitanya Sravanthi by employing women for the collection of electricity bills.
  • A study on subsidy delivery mechanism in agriculture is being undertaken by a Lok Satta task force in East and West Godavari districts as a pilot programme.
Customer Care Initiatives

Eastern Power Distribution Company of Andhra Pradesh Limited (APEPDCL) is embarking on a drive to provide next generation of customer services unheard of in the Indian power distribution sector. As part of this initiative APEPDCL is launching a series of customer friendly services based on its state-of-the-art centralized call center.

Single number for all consumers : All the calls made to 180042555333 from any where in the 5 districts of APEPDCL will land at the centralized call center in Visakhapatnam. The call center is operated round the clock throughout the year.

Single number for all services : Customers can use a single number ( 180042555333 ) to seek information, lodge complaints (including power failure, billing, payments), inform about power theft, and register service requests (including new service connection, title transfer, category change, load enhancement requests) over phone.

Interactive Voice Response System (IVRS) : An advanced IVR system helps the customers to easily retrieve the required information, lodge complaints and place service requests without the intervention of customer representatives at the call center.

Customer facilitation centers : If a complaint or service request requires a fee to be paid to EPDCL or some documents to be submitted, the complaint/request is registered and the caller is requested to visit the nearest customer facilitation center by referring the registration number. All such complaints/requests would be resolved as per the service levels defined by the citizen charter, after the payment of fee and document submission.

Door-step services : If the customers do not have the time or convenience to visit the customer facilitation centers, they can avail the door-step service at a nominal charge. A messenger will be dispatched to customer premises to collect the fee and documents and issue a receipt for the same.

Privilege Desks : Exclusive customer support desks will be setup for high value and HT consumers and senior citizens to quickly register and resolve their requests.

These services are powered by advanced Customer Care and Interaction Management software eCare and eCall (of Phoenix mPower product suite) developed and deployed by Phoenix IT Solutions Ltd, Visakhapatnam on Software as a Service (Saas) model. Together they facilitate APEPDCL to offer many such services from concept to delivery with advanced features like ACD, CTI Skill based rooting, SMS, GIS /SCADA integration, call monitoring, recording, reporting, etc.

Most of the customer care centers of EPDCL operated by Phoenix are ISO 9001 certified. The customer services offered at these centers are of the highest standards achieving close to 100% service levels with close monitoring and escalation upto the CMD level. Many of the services at these centers are offered within shorter timeframes than those suggested by the Citizen Charter; for example new service connection within 48 hours, which is another first in the Indian utility sector.

Bill payments can be made 365 days a year through Computerised Collection Centres, Commercial Banks, ATMs, 'e-seva' centres (especially in rural areas) and through Internet-based payment.

Redressal of complaints on the spot through 'Vidyuth Sadassulu' and Sub-Station level meetings at the Municipalities and Mandal level.