Consumers are given a period of 15 days (including billing date) to pay their bills. Payment can be made up to another 15 days by paying a surcharge of .07 paisa per Rupee per day after which service will be discontinued and re-connection charges applied. Surcharge for late payment will be reflected in the next bill.

After disconnection, the consumer can obtain reconnection by making payment in case of LT services at ERO and in case of HT service at HT Revenue Unit.

After 4 months of disconnection, the service shall be liable for removal and termination after adjustment of security deposit available (with one month notice).