The collection agencies available in APEPDCL are as follows:

• AP Online centers
• Online Payment
• Any Time Payment (ATP) Machine
• ECS Facility i.e. Auto pay from Bank account.
• Any E-seva/ RSDP center (within the District)
• CSCs at District Head Quarters, Rajahmundry, Bhimavaram & Narsapuram
• Rajiv EPDCL Centers at Section Office Premises.
• Volunteers sponsored by Lions Club and Rotary Clubs and other service Organizations (available at few places only).

Please visit the following link to view various components of you bill

• Click Bill Details

• To view your current bill, customer needs to select View Your Bill under Customer Services on the home page.
• The customer needs to enter the service number as shown in the current bill.

Concerned CSC or through online Spandana.

Visit your concerned ERO office or login through our website for getting Duplicate bill

No, Partial payment of bill is not allowed.

No. Outstation cheques are not allowed.

Yes, you can pay excess of bill amount.

Concerned CSC or through online Spandana.

Please check your wiring/installations properly through a certified electrician.

If still problem persist you may Register your complaint at concerned CSC by paying necessary charges.

In case of meter stuck, average of 3 months consumption when the meter is in working condition will be considered for billing.

The defective meter will be replaced immediately.

In case of Door lock previous consumption will be billed.

The excess amount if any will be adjusted in next month bill after taking the reading.

Register your complaint in CSC or obtain Duplicate bill from CSC or by using the online facility.

Register your complaint in CSC along with furnishing present meter reading.

FSA stands for Fuel Surcharge Adjustment : Any increase in cost of power generated due to increase in cost of fuel used is charged to the EPDCL by the generator. EPDCL has to inturn collect the same from the consumers. The collection of FSA is done as per €œ"FSA Order" issued by APERC and the rate is determined by the APERC after conducting Public hearing. For APERC approved FSA rates click here.

During November, 2012, in addition to the regular monthly current consumption charges for the last month, FSA amount for electricity consumption during April, 2012 at the rate of Rs.1.32 and for electricity consumption during May, 2010 at the rate of Rs.0.15 is also charged. Please check the no.of units consumed in each of the above months.